Last updated: October 29, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But here's the deal: at Ignithral Nexus Fitness, we're not about collecting your data for the sake of it. We only grab what we need to make your training experience smooth and keep our facility running safely.
This document covers everything about how we handle your personal info, what rights you've got under Canadian privacy laws (PIPEDA, if you're curious), and what you're agreeing to when you walk through our doors or sign up online.
Bottom line? We're not selling your email to sketchy supplement companies or sharing your workout stats with anyone who doesn't absolutely need to see them. Your trust matters more than a quick buck.
When you sign up, we'll need the basics - name, email, phone number, address, birth date, and emergency contact info. Pretty standard stuff, and honestly it's just so we can reach you if there's a scheduling change or, god forbid, an emergency.
We'll ask about your fitness level, any injuries or medical conditions, and your training goals. Our coaches use this to keep you safe and actually help you reach your targets. If you're working with a personal trainer, they might track your progress metrics too - weights lifted, times, mobility assessments, that kind of thing.
Credit card details, billing address - you know the drill. We use secure payment processors, so we're not actually storing your full card numbers on our systems. That's handled by companies who do this for a living.
When you check in, we log it. Not to spy on you, but to manage capacity and make sure we're not overcrowded. Plus it helps us figure out which classes are crushing it and which ones need some love.
Emails you send us, messages through our booking system, feedback forms - we keep these to provide better service and resolve any issues that come up.
Under Canadian law, you've got some solid rights when it comes to your personal data:
You can request a copy of all the personal info we have on you. We'll get it to you within 30 days.
Something wrong in your profile? Let us know and we'll fix it ASAP.
Cancel your membership and want us to delete your info? We'll do it, except for stuff we legally need to keep for tax or legal purposes.
Don't wanna hear about our new classes or special offers? Hit that unsubscribe button in any email or tell us directly.
Changed your mind about something you agreed to? You can withdraw consent anytime, though it might affect the services we can provide.
We take security seriously. Your data is protected through:
That said, no system is 100% bulletproof. We do our absolute best, but if there's ever a data breach, we'll notify you and the relevant authorities as required by law.
By using Ignithral Nexus Fitness facilities or services, you're agreeing to play by these rules:
You agree to use our equipment properly, respect other members, follow posted safety guidelines, and not be a jerk. Pretty simple. If you break or damage equipment through misuse, you might be responsible for repair costs.
You gotta be at least 16 to train here. If you're 16-17, we need a parent or guardian's written consent. No exceptions on this one - insurance rules.
Don't harass other members or staff, don't show up intoxicated, don't film people without permission, clean up after yourself. Basic human decency stuff. We reserve the right to revoke membership for violations.
Our workout programs, branding, class formats - that's our intellectual property. You can't reproduce or sell our stuff. If you're a coach and wanna share something on social media, just ask us first.
Monthly memberships are billed on the same day each month. If your payment fails, we'll try again in 3 days. After that, your access gets suspended until you sort it out.
You can cancel anytime, but we need 30 days notice. So if you cancel on January 15th, you're paid up through February 14th. No partial refunds for unused days - we're not that kind of operation.
Need to pause your membership for injury, travel, or life stuff? You can freeze for up to 3 months per year. Just give us 7 days notice.
We might adjust membership prices occasionally. If we do, current members get 60 days notice before the new rate kicks in.
Real talk: High-intensity training involves risk. You're lifting heavy things, moving fast, pushing your limits. That's kinda the point.
We're not liable for injuries that occur during normal use of our facility or participation in classes, unless caused by our gross negligence. We maintain liability insurance as required by BC law.
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